Terms of Service

Last updated 14 September 2026

Zedraive is a virtual assistant matching agency based in Naga City, Camarines Sur, Philippines.

We screen virtual assistants, match them with businesses, and stay in the middle of the arrangement. You pay us, we pay the VA.

These terms cover your use of this website and the general terms of working with us. They apply whether you are hiring a VA, applying to be one, or just reading the site.

They are not the whole agreement. If you become a client, the Client Service Policy sets out hours, billing, replacement and notice. If you join the roster, the VA Policy and the confidentiality agreement set out yours.

Where these terms and one of those documents differ, the specific document wins.

Using this site

You are welcome to read, quote and link to anything here.

What you may not do:

• Submit false information through our forms, or apply as someone you are not

• Scrape, copy or republish the site in bulk

• Use the forms to send us marketing, recruitment pitches or anything automated

• Try to break, overload or reach anything on this site that is not public

We may decline to respond to, or stop working with, anyone who does.

What this site says, and does not say

These pages describe how we work. They are written to be accurate on the day they are published.

Nothing on this site is a binding offer. Rates, hours, timelines and availability are indicative until they are confirmed with you in writing.

No guarantee of outcome. We match you with a screened person. We do not promise a business result: more sales, more listings, a cleaner inbox, or a particular level of output.

A VA is a person, not software. What they produce depends on the work you give them, the access you provide, and how you work with them.

If you are hiring a VA

The Client Service Policy governs your engagement. We send it before you start, and it is the document to read closely. The short version:

• No lock-in. Month to month from your first day, 14 days written notice either side, no minimum term.

• Minimum 20 hours a week. Below that a VA cannot learn your business properly.

• Your first week runs at a reduced rate, so you see the fit before the full arrangement starts.

• One invoice a month, payable in advance. You pay Zedraive, and Zedraive pays your VA.

• If the fit is wrong inside the first 30 days, we match you with someone else at no extra cost, and we handle the handover.

Your VA is engaged by Zedraive as an independent contractor. They are not your employee, and we are not your VA's employer of record for tax or labor purposes in your country.

Everything your VA produces for you belongs to you. Documents, listings, spreadsheets, process notes, customer records, creative files.

You control access, and you can revoke it at any moment without telling us first. What you choose to give a VA reach into is your decision.

Your VA is under a twelve-month restriction on working for you directly, counted from their first day with you. That restriction sits on the VA, not on you. There is no buyout fee attached to it.

If you are applying to be a VA

Applying is not a job offer, and being accepted onto the roster is not a guarantee of placement or of hours. Placements depend on what clients actually ask for.

Screening is four steps: hard requirements, a written task, a live interview, and checks on what you told us. We can end the process at any stage.

You are engaged as an independent contractor, not an employee of Zedraive and not an employee of the client. You are responsible for your own taxes.

You sign a confidentiality agreement before you are given access to any client account. It is signed once and covers every client, present and future.

Everything you produce for a client belongs to that client. You may describe the type of work you did when looking for future placements. You may not keep or show the files themselves, or name the client without permission.

You cannot work directly for a Zedraive client for twelve months from your first day with them. After that it is your decision, and we ask only that you tell us first.

We never charge you a fee. Not to apply, not to be screened, not to be placed. Anyone asking you to pay for a Zedraive placement is not us.

Who owns what

This site is ours. The text, the layout, and the Zedraive name and logo belong to Zedraive. Please do not republish them as your own.

Work product belongs to the client. Everything a Zedraive VA produces for a client belongs to that client. This is written into the confidentiality agreement every VA signs before they start.

What you send us stays yours. When you submit a form, a CV or a brief, it remains yours. You are giving us permission to use it to answer you, and confirming you have the right to send it.

Other people's tools

This site and our service run on tools we do not control: Google Sites, Tally forms, Calendly bookings, Zoho Mail, Google Analytics, and Jibble for placed VAs.

Each has its own terms, which apply to that part of what you are using. We are not responsible for how they run their services.

Links to other sites are there for convenience. We do not vouch for what is on them.

Privacy

What we collect, who else sees it, how long we keep it and how to have it deleted are all set out in our Privacy Policy.

What we are responsible for

We stand behind our own work: the screening, the matching, the handover when a fit is wrong, and the money-back terms written into the Client Service Policy.

Our total liability to a client is capped at what that client paid us for the month in which the problem arose.

We are not liable for indirect loss. Lost profit, lost data, lost customers, or the downstream cost of a mistake, whether it was ours or your VA's.

We are not liable for what you choose to give access to. You set the scope, you hold the credentials, and you can revoke access instantly.

Nothing here removes a liability that Philippine law does not allow us to remove. A cap does not cover fraud or bad faith, ours or anyone's.

Changes to these terms

We may update this page. The date at the top changes with it.

For existing clients, no change to commercial terms takes effect mid-billing-month, and we tell you in writing before a change affects you.

Governing law

These terms are governed by the laws of the Republic of the Philippines.

Any dispute that cannot be settled between us goes to the courts of Naga City, Camarines Sur.

Talk to us first. We respond to any escalation within one business day, and we would much rather fix something than argue about it.

Contact

Email: info@zedraive.com Zedraive, Naga City, Camarines Sur, Philippines