E-commerce virtual assistants
Orders, customer messages, listings and returns, off your desk and onto someone else's.
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The inbox is not the business
Orders, questions and returns do not stop when you close the laptop.
So the day goes on chat and email, and the work that actually grows the store waits for the weekend.
It is steady, repeatable work. It is the first thing that should leave your desk.
What your VA takes off your plate
Ongoing work, not one-off projects.
Customer support on live chat, email, SMS and calls
Order processing and tracking, including the orders that go wrong
Returns, refunds and exchanges
Supplier follow-ups and purchase orders
Product uploads, listing updates and descriptions
Listing SEO on titles, descriptions, tags and image alt text
Inventory monitoring and low-stock alerts
Abandoned cart follow-ups
Review requests after delivery
If what is eating your week is not on this list, it is still worth asking.
The tools we match for
We match for the stack you already run. You do not change platform to work with us.
Common ones include Shopify, WooCommerce, BigCommerce and Amazon Seller Central, with Gorgias, Zendesk, Freshdesk or Re:amaze handling support. Plus ShipStation for fulfillment, Klaviyo for email flows, HubSpot, Google Workspace, Excel and Sheets.
Questions we get from store owners
Which platform do you support?
We match for the stack you run, and we tell you honestly what your VA has used.
The work carries across.
Processing an order, chasing a supplier and answering an angry customer look much the same on Shopify and on WooCommerce.
What hours do they work?
Your hours, not ours. If your support window is 9am to 6pm Pacific, that is when they are online.
You will know their exact schedule before you start. Any change to it is agreed with you first.
How do they get access to my store?
You control everything.
Access goes through a password manager you own. You can revoke it instantly, without telling us first.
Every Zedraive VA signs a confidentiality agreement before they touch any client account.
No client files on personal drives or devices. No personal email used for your work.
Most stores start their VA on the helpdesk only, then widen access once they have seen the work.
What if the fit is wrong?
Tell us inside the first 30 days and we match you with someone else, at no extra cost.
We handle the handover.
There is no lock-in either way. Month to month from day one, 14 days written notice.
Every Zedraive placement
Your VA works your hours, not ours
One named person who learns your business, not a rotating pool
One invoice from us, and we pay the VA
The first week runs at a reduced rate while you are both finding the rhythm
Month to month from day one, 14 days written notice either side
Ongoing part-time support, minimum 20 hours a week
Ready to hand something off?
Tell us what is eating your week and we will have profiles in front of you within 48 hours.
Questions first? info@zedraive.com
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