Privacy Policy

Last updated 14 September 2026

We take privacy seriously.

Zedraive works with two kinds of private information: the business details a client shares with us, and the personal details a VA gives us when they apply. Both are handled with care.

This page explains what we collect, why we collect it, who else sees it, and how to have it deleted. Most of it applies to everyone. Where clients and VAs differ, there is a section for each.

Zedraive is based in Naga City, Camarines Sur, Philippines. We decide what happens to the information described here, which under Philippine law makes us the personal information controller. Questions and requests go to info@zedraive.com.

What we collect

If you enquire about a VA. Your name, email, phone number if you give one, your company, and whatever you tell us about the work you need covered. This comes from the Get Matched form, a booked consultation, or an email you send us.

If you book a consultation. Your name, email, the time you picked and anything you write in the booking notes.

If you become a client. The billing details an engagement needs, the invoices we send you, and the record of what was agreed.

If you apply to be a VA. Your name and contact details, your CV, your work history, the results of our written task and interview, and the checks we run to verify what you told us. If you are placed, we also hold your payment details and the hours you log.

If you just visit. Standard web analytics — pages viewed, roughly where in the world you are, what device and browser you used, and how you arrived. This is aggregate traffic data, not a file with your name on it.

We do not buy contact lists. We do not collect information about you from anywhere except you, this site, and the checks an applicant agrees to.

Why we collect it

• To answer your enquiry and match you with a VA

• To run a booked consultation

• To screen, place and pay VAs

• To send the invoices and documents an engagement needs

• To see which pages of this site work and which do not

• To meet our own legal and tax obligations

We do not sell your information. To anyone, ever. We do not share it for advertising, and we do not send marketing email to people who only asked a question.

Who else sees it

Running a small agency means using other people's tools. The ones that touch your information:

• Google — this site runs on Google Sites, our analytics are Google Analytics, and our documents sit in Google Workspace

• Tally — the Get Matched and VA application forms

• Calendly — consultation bookings

• Zoho Mail — our email

• Jibble — time tracking, for placed VAs only

Each holds the data on its own servers, mostly outside the Philippines, under its own privacy policy. We give each of them only what it needs to do its job.

Beyond those, we share your information only when you ask us to, when a client and a VA need each other's details to work together, or when the law requires it.

If you are hiring a VA

Your business stays yours. Anything your VA touches inside your own systems — your customers, your files, your logins — is yours, not ours. We do not copy it, store it or analyse it.

Your credentials live in your own password manager. You can revoke access at any moment, without telling us first.

Every Zedraive VA signs a confidentiality agreement before they are given access to any client account. That obligation does not end when the engagement does, and it covers your customers' information as much as your own.

If your business needs us to sign your NDA as well as ours, we will sign yours.

If you are applying to be a VA

Your application is used to place you, and for nothing else. We do not pass your CV around, and we do not share it outside the clients you are actually being considered for.

What a client sees. When we send a client two or three profiles, they see your professional background. They do not see your home address, your contact details or your payment information.

Time tracking. Placed VAs log hours in Jibble, which records time and periodic screenshots during your shift. Nothing is tracked when you are clocked out.

Your pay details are held so we can pay you. They are never shared with a client.

How long we keep it

• Enquiries that did not become engagements — 24 months

• Records for a live or past engagement — the engagement, plus 5 years for tax and accounting

• VA applications that did not lead to a placement — 12 months

• Records of a placed VA — while they are on the roster, plus 12 months

• Analytics — event data 2 months, user data 14 months — Google deletes it after that

You can ask us to delete any of it sooner. See below.

Your rights

Whoever you are and wherever you are, you can ask us to:

• Tell you what we hold about you

• Correct anything that is wrong

• Delete it

• Send you a copy in a portable format

• Stop using it for anything you did not ask for

Email info@zedraive.com and we will answer within 30 days. There is no charge. We will only ask you to confirm who you are so we do not hand your information to someone else.

The one limit: where the law requires us to keep a record — tax and accounting, mainly — we keep that record and delete the rest.

Which law applies. Zedraive operates from the Philippines under the Data Privacy Act of 2012. If you are in California, the European Union or the United Kingdom, your local law gives you rights along these same lines, and we will honour those requests the same way rather than argue about which law reaches us.

Cookies and analytics

This site uses Google Analytics to count visits and see which pages people actually read. It sets cookies in your browser to do that.

We use it for traffic, not for advertising, and we do not run ad retargeting.

If you would rather not be counted, you can turn off cookies in your browser or install Google's own opt-out add-on. Nothing on this site stops working if you do.

Google deletes the data behind our analytics on a schedule we set: event data after 2 months, user data after 14 months.

Tally and Calendly also set their own cookies on the pages where their forms and booking widget appear.

Security

We keep what you send us in access-controlled accounts, we do not store client credentials ourselves, and every VA is bound by a signed confidentiality agreement and a written security policy before they start.

No system is perfect. If a breach ever affects your information, we will tell you and the National Privacy Commission as the law requires, and we will tell you what we are doing about it.

Children

This site is meant for businesses. We do not knowingly collect information from anyone under 18. If you think a child has sent us something, email us and we will delete it.

Changes to this page

If we change how we handle your information, we update this page and change the date at the top. Material changes are announced on the site.

Contact

Email: info@zedraive.com

Zedraive, Naga City, Camarines Sur, Philippines

If you are not satisfied with how we have handled a request, you can complain to the National Privacy Commission at privacy.gov.ph.