Healthcare virtual assistants
Prior authorizations, eligibility, fax triage and claims, handled by someone who does it every day. Every Zedraive healthcare VA completes HIPAA training before placement.
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The admin does not need a clinician
Your front office is doing work that does not require a license.
Prior authorizations pile up. The fax tray fills. Claims sit while you are with patients.
None of that needs a nurse or a biller on your payroll.
It needs someone whose whole job is to keep it moving.
What your VA takes off your plate
Ongoing work, not one-off projects.
Insurance verification and eligibility checks before the visit
Prior authorization follow-ups, from submission through to decision
Patient intake paperwork
Chart prep ahead of appointments
Appointment scheduling, confirmations and reminder calls
Incoming fax triage and filing documents in your EHR
Records requests, in both directions
Prescription refills, and DME coordination between your prescribers and the pharmacy or supplier
Billing and claims follow-up, including denials and resubmissions
If what is eating your week is not on this list, it is still worth asking.
The tools we match for
We match for the system you already run. You do not change software to work with us.
Common ones include eClinicalWorks, Epic, Athenahealth, NextGen, Kareo and Tebra, DrChrono, AdvancedMD and Practice Fusion. Plus payer portals and Availity for eligibility and prior authorizations, CoverMyMeds for prescription authorizations, RingCentral for calls, and Google Workspace.
Questions we get from practices
Will they already know our EHR?
We match for the system you run, and we tell you honestly what your VA has used.
The work itself carries across.
Eligibility checks, prior auths, fax triage and claims follow-up are substantially the same job whichever system they sit in.
What hours do they work?
Your hours, not ours. If your front desk opens at 8am Eastern, they are online at 8am Eastern.
You will know their exact schedule before you start. Any change to it is agreed with you first.
How do they get access, and how do we keep it safe?
You control everything.
Access goes through a password manager you own. You can revoke it instantly, without telling us first.
Every Zedraive VA signs a confidentiality agreement before they touch any client account. That obligation outlasts the engagement.
Every healthcare VA also completes HIPAA training, and holds a certificate of completion, before placement.
What we require of every VA:
No client files on personal drives or personal devices
No personal email used for your work
No sharing access with anyone, inside or outside Zedraive
If you have your own security policy, your VA follows yours.
What if the fit is wrong?
Tell us inside the first 30 days and we match you with someone else, at no extra cost.
We handle the handover.
There is no lock-in either way. Month to month from day one, 14 days written notice.
Every Zedraive placement
Your VA works your hours, not ours
One named person who learns your practice, not a rotating pool
One invoice from us, and we pay the VA
The first week runs at a reduced rate while you are both finding the rhythm
Month to month from day one, 14 days written notice either side
Ongoing part-time support, minimum 20 hours a week
Ready to hand something off?
Tell us what is eating your week and we will have profiles in front of you within 48 hours.
Questions first? info@zedraive.com
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